Policies & FAQs

Handmade to Order

All Trudy Workshop items are handmade to order. This means not all purchased items will be ready to ship immediately. Typical turnaround time is 1-2 weeks from purchase to shipment. Custom Order may take up to 4 weeks.

If you need your handbag sooner—whether it’s for a gift, birthday, or special occasion—please add a note at checkout or send me an email at calley@trudyworkshop.com. I can usually accommodate requests for expedited timing.

Shipping

You will receive an email notification as soon as your order is ready to ship. All items are shipped via USPS or UPS & will have a tracking number. 

If you have any questions about your order, feel free to reach out anytime at trudy@trudyworkshop.com.

Returns & Exchanges

At Trudy Workshop I try to make sure every customer is happy with their Trudy. Because each bag is handcut & sewn in San Francisco, slight variations may occur, making your bag one of a kind & uniquely yours. 

If you've changed your mind or are unhappy with your order, please reach out via email within 10 days of delivery. I can offer an exchange for another item or shop credit. Please note that the customer is responsible for all shipping return costs 

Unfortunately, Trudy Workshop does not offer returns for a refund, but I'll always work with you to find a solution you'll love.  

Please reach out to trudy@trudyworkshop.com to initiate this process.